FREQUENTLY ASKED QUESTIONS
What is different in our clothing styles?
Our styles are categorized by fabrics and designs of particular suits. Our suits are custom-made, and each suit is made specifically to your body, so you don’t need to worry about the cuts, style, and sizes.
What fabrics do we use?
We uses different materials depending on the style and pattern of the particular suit, but for each outfit, we will use finest and 100% premium quality material. Our materials are durable enough with the beautiful drape.
What is the important measurement do you require?
As we mentioned above that our suits are customized, so you need to provide full body analysis that includes your shoulder size to your trouser inseam.
How long does it take for delivery?
Allows us 3 to 4 weeks from the date we received your full information to process your order and deliver you your best-fit suit. .
How long does it take for delivery of wedding suit or any other special occasion?
Our customer service experts were mainly caring for any order with an individual requirement, but we will recommend our customer to select expedite shipping at the time of placing your order for fastest service. .
What is the guarantee on an ordered product?
We are devoted to meeting your expectations whenever you ordered from Xcosplayshop.com and offered you 100% satisfaction guarantee on the product you order.
What is our return policy?
Every customer is unique, and yet their cases are also varying from other, returns depending on the nature of the problem. Please have a look at our Return Policies section for more details.
Is there any particular shipping cost?
Shipping cost is depending on the courier service with the given country.
Can I customize my suit as I want?
Yes, you can add or minus any features from the particular suit style as per your convenience.
What payment method you accept?
You can make paid for your order by using a master card, visa or debit card; we also accept payment through PayPal..
Will it be difficult to take my measurements?
Not at all, for the absolute measurement you just need to wear your classic fit suit and one measuring tape to measure your size by your own.
How can I check the fabric quality?
We guarantee to use only the top quality fabric for every garment. And if you’re not fully satisfied by your suit, we will fix it, replace it, or give you a full refund at your request. For more details kindly go through our Return Policies.
Which Countries does we ship to?
We ship globally to all the countries expect Russia. All orders are shipped via express air with the top companies like DHL and Fed-Ex. Delivery to PO boxes; however, it is not possible.
What should I do if my suit does not fit?
After receiving your custom-made suit doesn’t fit you well then get in touch with us through email as soon as possible and discuss with us the issues you are facing, we will do our best to accommodate your needs..
Can I modify my order?
Yes, you can adjust or change your order as per your expectation, get in touch with our experts and they will help you out. But do this as soon as possible within 24 hours.
What if my measurements are wrong?
Before processing your order, our experts carefully analysis each and every measurement and if they find any wrong measurements than we will directly contact you and request you to recheck your measurements again, so we can craft your best-fitting suit.
What is the status of my order?
Once your order has been shipped, you will get the notification through email and given tracking details by which you can easily trace your order online.
Can I change my shipping address after placing the order?
Yes, you can change your shipping address by getting in touch with us through email, and we will update your new address in our record.
Can I put more than one order together?
Of course, you can place more than one order at the same time as per your convenience.